Refund policy

Return and Refund Policy for Custom goods

Thank you for shopping with Jukurma. We strive to provide high-quality custom clothing tailored to your specifications. To ensure clarity and satisfaction, please review our return and refund policy below:

1. Returns
Due to the personalized nature of custom clothing, we are unable to accept returns unless the product arrives defective, damaged, or does not match the specifications provided at the time of order.

- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within [10] days of receiving your order. We will require photos of the defect or damage to process your return.
- Incorrect Specifications: If the custom item does not match the measurements, colors, or other specifications you provided, please reach out to us within [10] days. We will work with you to either correct the issue or provide a suitable replacement.

 2. Refunds
Refunds will only be issued under the following circumstances:

Defective or Damaged Items: Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.
 Incorrect Specifications: If the item does not match your order details and a correction is not feasible, we will issue a full refund upon receiving the returned item in its original condition.

 3. Exchanges
We do not offer exchanges on custom items. However, if your item is defective, damaged, or incorrect, we will replace it with the same item or offer a refund as outlined above.

 4. Non-Returnable Items
- Custom clothing that has been worn, washed, or altered in any way after receipt.
- Items not in their original condition or missing parts.

 5. How to Initiate a Return or Refund
To start a return or refund process, please email us at [your email address] with the following information:
- Your order number
- A description of the issue
- Photos of the defect, damage, or incorrect item

We will respond within [7] business days with instructions on how to proceed.

 6. Shipping Costs
- For Defective/Damaged Items or Incorrect Orders: We will cover the cost of return shipping.
- For All Other Returns: You will be responsible for paying your own shipping costs for       returning the item. Shipping costs are non-refundable.

 7. Processing Time
Please allow [5] business days after we receive your return for us to inspect and process your request.

 8. Contact Us
If you have any questions about our return and refund policy, please contact us at [support@jukurma.com]